Customer service

Track your package via Orders in your account or through the Track order button in your confirmation email. If there is still no movement in the tracking information 3 business days after the expected delivery date, contact us.

First check with your neighbors, at a possible delivery location, and in the tracking information, as it may list a service point. Still nothing? Contact us within 5 days, and we will start an investigation with the carrier.

That’s possible as long as your order hasn’t been shipped yet. Orders placed before 23:59 are dispatched the same day, so contact us as soon as possible. If your order has already been shipped, you can return it free of charge after receiving it.

We always ship your order in one package. If anything is missing, send us a photo of the contents and the packing slip via the contact form, along with your order number.

Request your invoice via the contact form and include your order number. If you need an invoice in your company’s name, also provide the company name and VAT number.

Discount codes cannot be combined with sale items or bundles. Also check whether the code is still valid. If it still doesn't work, contact us and mention the code.

Shipping within the Netherlands and Belgium is always free. We ship free to other EU countries on orders over €100. For orders under €100 and for countries outside the EU, you'll see the shipping costs at checkout.

Order before 23:59 and we’ll ship your order the same day. Average delivery times: Benelux 1 business day, Germany 2 business days, France 3 business days, Spain, Italy and Portugal 4 business days, rest of Europe 2 to 5 business days. Outside the EU, we aim to deliver within 5 business days. Deliveries to the United States may currently take longer more often.

No, never. Even for orders outside the EU, such as to the United Kingdom and Switzerland, all duties are included. You pay nothing extra on delivery.

Use the size chart on the product page. If you're between two sizes, feel free to contact us. Exchanging for a different size is free through the returns portal.

Turn on a stock notification on the product page. You'll receive an email as soon as your size is available again.

Wash at 30 degrees, inside out, without fabric softener, and do not tumble dry. This keeps the fabric, chamois and print in good condition for longer.

You can return your order free of charge through the returns portal up to 30 days after receiving it, and exchange it for a different size or colour too. Find everything about returns, refunds and warranty on the returns page.

Via the contact form or by phone. We’re available from Monday to Friday, from 9:00 to 17:00. We’ll respond within 48 hours. Always include your order number so we can help you faster.