Returns
You can return your order free of charge within 30 days of receipt. Register your return using the form below and you will receive the shipping label immediately.
Questions about returns and warranty
The questions we get most often about returns.
Returns
What are the return conditions?
Up to 30 days after receiving your order, without giving a reason. Returns are free of charge.
Products may be tried on, but for hygiene reasons they must not have been used or washed. Returns are only accepted if the product is unused, undamaged and, where possible, returned in its original packaging.
Returns are processed within 5 business days of receipt in the Netherlands. The refund is then initiated via your original payment method.
Can I exchange my product?
Unfortunately, we do not offer exchanges.
Would you like a different size or color? Place a new order. Once we have processed your return, you will receive a full refund via the payment method you used to pay.
How do I return an item?
- Register your return through the portal above
- Follow the steps in the portal
- Send the package and keep your shipping receipt
Warranty
Crash Replacement Service
In the event of an accident or crash, Acelera offers a Crash Replacement scheme that lets you request a replacement at a heavily reduced cost. This service also applies to garments outside the return period.
Request Crash Replacement Service.
What is covered by the warranty?
All items you buy from us come with a legal warranty. This means an item must arrive in good condition and function properly under normal use. We also consider the product’s expected lifespan, as some products last longer than others.
Having a problem? Feel free to contact us.